RESERVATIONS & elysium

RESERVATION & SEATING POLICY

DOKYO DAUNTAUN is a reservation-driven restaurant. We do welcome walk-in guests and will accommodate as many as possible. Reservations are accepted by phone and a limited number through OpenTable.com. All reservations during service hours will require a credit card to reserve and must be confirmed the day of the reservation. Our ability to increase the number of diners in a party is very limited. Please assume that if your reservation is at 8 pm or earlier, we have booked a table to follow on. Also, due to our limited space and demand, a "No call" and /or "No show" will result in a $20 per person charge.

As a business, we strive to provide the best experience for our guests. Unfortunately, there are occasions when guests may not show up for their reservation without any notice. While we understand that life can throw unexpected curveballs, we must inform you of the impact no-shows have on our business. Our No-Show fee will cover the costs of preparing for your arrival and the lost revenue from the empty seat at our establishment. We believe this policy will ensure fairness to all our guests and help us continue to provide quality service. We appreciate your understanding and cooperation in this matter, and we look forward to serving you in the near future. Thank you for choosing us.

WEEKEND RESOS & CREDIT CARD POLICY

This restaurant requires a credit card to secure all reservations. All credit card information will be processed securely.

No-shows or cancellations less than 1 day in advance will be subject to forfeiting the deposit for a charge of $20 per person. Changes to guest count made less than 1 day in advance may be subject to a charge of $20 per person.

No-shows are bad for business. When you hold a table for a reservation, it’s blocked from others who may be interested in booking the table for the same time or from parties walking in at that time. If the reserving party doesn’t show up, our restaurant loses money that someone else could’ve provided had we left the table open, which could have devastating consequences. We believe this policy will ensure fairness to all our guests and help us continue to provide quality service.

SERVICE CHARGES

As part of our commitment to quality service, all parties of 6 or more will be subject 20% gratuity added to the pre-tax total. Please note that children and/or babies are included in the guest count for all reservations. This is important for restaurant safety and so staff can prepare a table large enough to accommodate your little one's high chair and/or booster seat.

This allows us to properly compensate our hardworking staff who contribute to creating a seamless and memorable dining experience. We believe that recognizing and appreciating their efforts is essential, and the added gratuity helps ensure that our team members are fairly rewarded for their outstanding dedication.


RESERVATION TIMING POLICY

Parties that are late for their reservation time are given 15 minutes before we call the phone number that we have to ascertain arrival status. Given the high demand for reservations, 15 minutes late of the party will void your reservation. We only seat complete parties (no waiting at the table). Please understand, this is solely due to the size and the seating capacity of the restaurant. If you are late, we urge you to contact us so we can make our best effort to accommodate you and your party. For each guest who does not fulfill their reso, or if the reso is forfeited due to the expiration of the 15 minute grace period, a "No call" and /or "No show" will result in a $20 per person charge. If the card you provided is declined, the balance must be taken care of prior to dining with us in the future.

The following are reservation times for your table:

  • 1 hour 45 minutes for parties of up to 2

  • 2 hours for parties of up to 6

  • 2 hours 30 minutes for parties of 7+

ELYSIUM

Our versatile space can accommodate a wide range of activities and events, from business meetings to social gatherings, seating 16 comfortably. With its Neo-Tokyo inspired decor and accessible location, our private room is perfect for anyone looking for a future-forward and modern event space. Reserving our private room is a straightforward process. Simply contact our team and we will do our best to accommodate your needs, including booking the room, arranging a pre-set menu (available upon request), and any other specific requirements you may have. ELYSIUM is reserved specifically for you and your guests from open to close. To book ELYSIUM is on a first come first serve basis - we require a $250 non-refundable deposit upon making the reservation. This deposit does not include gratuity to your server. We can accommodate split checks, we ask that you please inform your server before beginning the service.

Polite Notice to Parents

Whilst we actively encourage parents to bring their children to enjoy a fine dining experience, a restaurant can be a dangerous place! For these reasons we ask that your children are under your direct supervision at all times. Please ensure they remain seated at your table and are accompanied when visiting the restrooms.

As a restaurant that values our diners' experiences, we have created a child policy for restaurant dining to help ensure a pleasant dining experience for all. We welcome families with children of all ages, and it is our commitment to provide a memorable and comfortable dining experience for all our guests. Our child policy is in place to help us achieve this goal and provide the best service possible.

Please review our child policy below:

  • Children are welcome in our restaurant. We believe in providing a family-friendly environment where both adults and children can relax and enjoy.

  • We ask that children remain seated and well-behaved throughout the dining experience. Running around or creating a disturbance is not allowed as we want to ensure a comfortable atmosphere for all our guests. There are hazards in our restaurant which include our busy restaurant staff, swinging doors, and steps and stairways, all of which can be dangerous to a curious child.

  • Our staff is trained to offer meal options suitable for children of all ages.

  • For safety reasons, high chairs and booster seats are available upon request, and parents are kindly asked to use them accordingly.

  • We understand that accidents can happen, and children's spills are expected. We kindly ask parents to notify our staff to assist with cleaning immediately.

By following these suggestions, you can enjoy a peaceful meal while also ensuring that your child is safe and content. Remember, a little bit of planning can go a long way in creating a positive experience for everyone involved.

SERVICE CHARGES AND OTHER POLICIES

All parties of six or more will be subject to a charge of 20% added to the pre-tax total.

CORCKAGE POLICY

$35 per 750 mL bottle. We kindly ask that the wine you bring is not already represented on our list.

SERVING ALCOHOL 21+

Each time employees stop service to a minor or intoxicated person, they are protecting themselves, the business and the community from serious consequences. As responsible members of society, we acknowledge the importance of being able to say no to giving alcohol to young people and intoxicated individuals. By doing this, we show that we care about the safety and well-being of others.

If you are under 21 and want to drink alcohol in Texas, you can do so legally as long as you are with a parent, guardian, or spouse at least 21 years old and willing to provide consent and proof of relation.

It is important to note, however, that the parental consent exception only applies to consumption of alcohol, not possession or purchase. Even if you are with a parent, guardian, or spouse who has consented to drink, you cannot legally possess or purchase an alcoholic beverage if you are underage. If caught doing so, you could face criminal charges and penalties.

At Dokyo, we require proof of legal guardianship, matching last names or any other proof showing legal relation.

REFUND / RETURN POLICY

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant.

FOOD ORDER ERRORS

If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error On your order or contact your third party delivery company.

  • For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

  • For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our host.

FOOD ALLERGIES

It is essential to notify your server about any food allergies you may have to ensure a safe and enjoyable dining experience. By informing the server about your allergies, they can guide you towards selecting dishes that are safe for you to consume. This information is crucial for the kitchen staff to take necessary precautions to prevent cross-contamination and avoid any potential allergic reactions. Being transparent about your food allergies helps the restaurant staff cater to your specific needs, making your meal both delicious and worry-free.

FOOD ORDER INCOMPLETE*

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

FOOD / BEVERAGE DISSATISFACTION*

Our menu is a melting pot of diverse culture and culinary innovation, while we try to be as thorough as possible with our online menu, we ask that you kindly ask our servers about any questions you may have regarding any and all ingredients before ordering.

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food and/or beverages that a guest simply does not like.

SPICE LEVEL*

We offer a choice of spice levels (level 1, level 3, level 5) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add on a side of chili sauce or Sriracha for you.

CANCEL ORDER

With fluctuating food costs, we hope our guests understand the amount of time and effort we put into consciously choosing only the finest and freshest ingredients. We cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

*    If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situations - we will not prepare a third order replacement.